Delivery/Returns

SHIPPING

 

How much is shipping?

UK

Standard (Royal Mail) - 2 to 4 business days - £3.99

XL Range - £6.99

Free Shipping on orders over £40.00 (excludes XL range)

 

 

INTERNATIONAL

Standard  - £9.99

XL Range - £18.99

Free Shipping on orders over £80.00 (excludes XL range)

 

How long will my order take to arrive?

UK

As soon as your order is placed it is sent straight to our Print & Design Studio.

We aim to process all orders within 1 to 3 working days. (During busy times this may be longer but we will do our best to avoid this).

As soon as your order has been shipped you will receive a confirmation email and your order should be with you within 3 to 5 working days. 

 

INTERNATIONAL

As soon as your order is placed it is sent straight to our Print & Design Studio.

We aim to process all orders within 1 to 3 working days. (During busy times this may be longer but we will do our best to avoid this). 

As soon as your order has been shipped you will receive a confirmation email.

We aim to send all International orders via the fastest available method. Depending on your location, customs etc. this is usually between 7 and 21 days.

My order has arrived damaged

In the unlikely event that your item arrives damaged, please take a photo of the damage as well as the packaging and shipping label and email it, together with your name and order number to us at hello@punkhaus.co.uk and our customer support team will assist you 

 

RETURNS/EXCHANGES

Can I return/exchange my order?

If, for any reason you wish to return an item, then please email us at hello@punkhaus.co.uk with your order number in the first instance.

All orders must be returned undamaged and unopened in their original packaging and include a note containing your name, order number and reason for return within 21 days of your order date. It is important that you include these details otherwise we won't be able to allocate your return to your order.

All returned orders will be issued with a refund once these have been received and inspected by our returns team.

If an item has been opened then the refund will be giving in the form of an eGift voucher. 

Any item that has been purchased in sale will be issued with store credit in the form of an eGift voucher.

We do not offer a free returns policy.

Please allow up to 10 working days to receive your refund. Refunds are currently processed once a week due to skeleton staff. 

We currently do not offer exchanges on items. 

If your order is a pre-order item we cannot accept returns as these have been made to order.

 

Can I cancel my order?

Because all orders are automatically forwarded to our Design & Print team it's not always possible to cancel orders as they may already have been shipped.

If your order has not been shipped we are of course happy to look into cancelling your order.

In the first instance, please drop us a line at hello@punkhaus.co.uk - be sure to include your full name and order number.

If you have placed an order and it has already been shipped, we are happy to issue you a full refund as soon as the item is returned to us, following the guidelines above. 

 

Punk Haus has had your order returned to sender.

If your order has been returned to us at Punk Haus due to a non collection from your local sorting office we will then contact you to let you know that your order has been returned to us. It is the buyers responsibility to pay for a re-delivery of any order.