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FAQS

PAYMENTS/PROMOTIONS

What payment methods are accepted?

We accept all major debit/credit cards and PayPal.

Stripe and PayPal are used for the transactions and these use bank levels of security and encryption for your safety.

Can I use my Promo Code on sale items? 

Unfortunately promo codes cannot be used on sale items. Promo codes can also not be used in conjunction with any other promo code

The item I bought is now in sale/promotion can I return and buy for a lower price?

We don't accept returns of this nature. Any orders returned to us and are then re-ordered will be cancelled. If your order is waiting to be shipped and goes into a sale price we cannot adjust the price either. If we find any orders have been returned and bought again in this manner we will cancel the order and all future orders will be cancelled

The item I bought is now in sale, can I have a refund for the difference?

We don't process refunds of this nature.

Can I return my order?

We can accept returns if you've changed your mind within 21 days of your order date. Please notify customer support at hello@punkhaus,co.uk in the first instance. Please note returns must be returned in their original packaging and unused. If an item shows signs of use then a refund will be issued in the form of store credit. Please note, any items returned will be liable for a £3.00 restocking fee

GENERAL

How do I get help with my order? 

For assistance, please contact our Customer Support team via email hello@punkhaus.co.uk and we will aim to get back to you within 24 hours, during busier times this can extend up to 72 hours.

If you're getting touch about an order, please be sure to include your order number and the email address that you placed the order with.

You’ll find us online most of the day and when we’re not, we’ll still get back to you pretty sharpish.

Are the prints framed/do you offer a framing service?

At this moment in time we do not offer frames with the prints. We do however offer frames and bespoke framing in our York store. Please call in or call us on 01904 404970 for options available 

Are the prints metallic/do they come with neon letters?

All prints are a digitally printed and as such are not metallic.

The letters on the neon tube prints are also a digital print - these aren't a 3d neon sign. 

How big is an A4/A5 etc. print?

Please refer to our size chart here for print dimensions

 

Do you offer wholesale/trade or custom prints for projects?

***OUR WHOLESALE BOOKS ARE CURRENTLY CLOSED***

Our wholesale application form can be found here 

 ***OUR WHOLESALE BOOKS ARE CURRENTLY CLOSED***

Can I resell your items?

All items cannot be resold in any form without express written consent by Punk Haus Ltd. This includes standalone websites, eBay, Depop, Etsy, Social Media Marketplaces etc. and also retail shops. We will pursue legal action if any business/individual that is reported to us reselling any Punk Haus item without express written consent. If we find any other business or retailer is selling items bought from Punk Haus we will also initiate immediate legal proceedings. Any replication/duplication of any print design/s and sales of said items will also be liable for immediate legal action.

 

I've received a gift card/eVoucher prize, can I use a discount code alongside this?

Unfortunately not, our system automatically cancels orders when a discount code is used against these